Peloton often follows good news with setbacks like recalls or layoffs. For years, the company held its earnings calls at 8:30AM ET, but recently broke this pattern by announcing a recall early in the morning before releasing its Q1 2026 results after market close.
Peloton issued a recall for 833,000 of its original Bike Plus units. CEO Peter Stern addressed this immediately during the earnings call, sharing that there were only three reports of breakages and two injuries. The company also offered free replacement seats to affected customers.
“The recall’s impact is expected to be immaterial and is reflected in our full-year guidance.”
This recall is smaller than the 2023 seat post recall, which impacted over 2 million bikes and resulted in 35 breakage reports and 13 injuries, but it still cast a shadow over the otherwise positive earnings report.
Peloton beat expectations with its second consecutive profitable quarter and delivered an optimistic forecast for the holiday season. Following the announcement, shares closed up 14 percent.
However, this pattern of mixing positive developments with missteps, like insensitive advertising in the past, continues to define Peloton’s public image.
Peloton repeatedly undermines its successes by coupling promising news with recalls or controversies, hampering its reputation despite solid financial results.