Harness: Next Gen Software Delivery in Financial Services
At the Harness {unscripted} 2025 event, industry experts discussed how artificial intelligence and automation are transforming software delivery within financial services. The panel explored both the advantages and potential risks, emphasizing the importance of strong guardrails to maintain dependable results.
AI’s Role in Financial Decision-Making
“So that's investment research, really deep-diving into that and getting decisions quicker. There's so much financial data out there, and we've been using traditional machine learning for a long time, but Gen AI is just another tool that can help us get to those buy-sell signals quicker.”
Dill Bath, AI Technical Lead at Allianz, highlighted how generative AI enhances investment research by accelerating analysis and decision-making in markets rich with data.
Automation in Financial Operations
“The other areas are really around operations – automating manual tasks. We have a lot of third-party and client requests in shared mailboxes, and it's a very manual process in operations, so we're really optimising that.”
Bath added that AI-driven automation is already streamlining repetitive operational tasks, helping teams manage third-party and client communications more efficiently.
Generative AI and Fintech Innovations
Generative AI is rapidly advancing across the global fintech sector. Beyond speeding up research, it supports financial institutions by automating routine processes and aiding efforts to combat financial crime.
Author’s Summary
At the Harness {unscripted} 2025 event, experts revealed how generative AI is reshaping financial services through faster insights, smarter automation, and enhanced operational reliability.