Atos Awarded Madrid City Council AI Platform Contract
Atos, a global leader in digital transformation powered by artificial intelligence, has been selected by the Madrid City Council to handle the maintenance, evolution, and support of its Artificial Intelligence (AI) platform. This contract falls under the Madrid Artificial Intelligence Initiative (MAIA).
Project Objectives
The project aims to streamline administrative procedures, enhance municipal services and internal management, and provide citizens with more efficient, proactive, and personalized value-added services. The generative AI included in the contract will help create a network of AI agents designed to assist citizens in addressing their needs related to the Madrid City Council.
Scope and Duration
- The agreement lasts for three years with an option to extend for an additional year.
- It covers corrective, adaptive, and evolutionary maintenance of various services running on the AI platform.
- Operational support will be provided to both users and the Computer and Communications Service of the Madrid City Council (Easydro).
Continuous System Improvement
The contract ensures ongoing development and support to keep the platform efficient and responsive to the council’s evolving needs.
“The generative AI contemplated in the contract will allow the development of an ecosystem of artificial intelligence agents capable of helping citizens to solve their needs from the Madrid City Council.”
Atos’s involvement demonstrates a commitment to advancing smart city initiatives through AI-driven solutions for public administration.
Author's Summary
Atos will maintain and enhance Madrid’s AI platform, improving city services through advanced AI solutions that support citizens and streamline city management over the next three to four years.