Shop employees experience knife threats and verbal abuse, with 54% reporting regular abuse. Campaigns such as Let's Respect Retail and ShopKind Week highlight rising retail crime. The increase in harassment follows a series of incidents documented across the sector this autumn.
A Waitrose veteran takes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, celebrated by Robbie Fowler. Independent retailers grow within Staffordshire's shopping centre. Retailers are reviewing staffing levels and training in response. Staff unions demand for additional safeguards as cases increase.